FAQ

• I have received the invoice from Klarna but not my order?
• Can I combine discount codes?
• What are the payment options?
• Where is my invoice?
• Can I add a discount code on my order that I have placed?

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• How do I make a return?
• How does a refund work?
• I just placed an order but regret my purchase. What do I do?
• What is the return cost?
• I have not received a return label, why is that?

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• What is the difference between Tanrevel PRO & ONE?
• Can I use Tanrevel when I am pregnant?
• What is the difference between Original & Luxury Dark?
• Which color will suit me the best?
• Which refill suits my machine?

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• My package’s tracking information hasn’t been updated for a few days now. Why?
• What is the delivery time & shipping costs?
• Where is my order & how do I track my order?
• Where do you ship to?
• What are the opening hours of your customer service?

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• My Tanrevel is no longer functioning properly, what should I do?
• How do I clean my Tanrevel PRO?
• My Tanrevel PRO only sprays air. What does it mean?
• My Tanrevel PRO sprays uneaven. What do I do?
• How often do I need to clean my Tanrevel PRO?

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• How to clean Tanrevel ONE?
• Can I apply makeup or other products after using Tanrevel?
• How do I know when I need to charge Tanrevel ONE and for how long?
• For how long and how many applications does a refill bottle last?
• Is it possible to use the PRO refill in the ONE machine?

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