FAQ

• Can I combine discount codes?
• Where is my invoice?
• I have received the invoice from Klarna but not my order?
• Can I add a discount code on my order that I have placed?
• Can I buy a gift card?

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• What is the return process?
• What is the return cost?
• How does a refund work?
• I just placed an order but regret my purchase. What do I do?
• I have not received a return label, why is that?

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• What is the difference between Tanrevel PRO & ONE?
• What is the difference between Original & Luxury Dark?
• Golden Tanning Mousse
• Which refill suits my machine?
• Is DHA safe?

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• What is the delivery time & shipping costs?
• Where do you ship to?
• My package’s tracking information hasn’t been updated for a few days now. Why?
• What happens if I do not pick up my order at the collection point?
• Do I have to pay any tax or customs fee for my package?

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• How do I clean my Tanrevel PRO?
• My Tanrevel PRO sprays uneaven. What do I do?
• My Tanrevel PRO only sprays air. What does it mean?
• How often do I need to clean my Tanrevel PRO?
• How much color should I fill the Tanrevel PRO container with?

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• Can I apply makeup or other products after using Tanrevel?
• For how long and how many applications does a refill bottle last?
• Is it possible to use the PRO refill in the ONE machine?
• How to clean Tanrevel ONE?
• How do I store my Tanrevel ONE?

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