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FAQ

Payment

  • Can I combine discount codes?
  • I have received the invoice from Klarna but not my order?
  • Can I add a discount code on my order that I have placed?
  • Where is my invoice?
  • What are the payment options?
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Returns & Reclaims

  • How do I make a return?
  • How does a refund work?
  • I just placed an order but regret my purchase. What do I do?
  • What is the return cost?
  • I have not received a return label, why is that?
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Products & Ingredients

  • What is the difference between Luxury dark and Bronzed glow?
  • What is the difference between Tanrevel PRO & ONE?
  • Can I use Tanrevel when I am pregnant?
  • What is the difference between Original & Luxury Dark?
  • Which refill suits my machine?
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Order & Delivery

  • My package’s tracking information hasn’t been updated for a few days now. Why?
  • What is the delivery time & shipping costs?
  • Where is my order & how do I track my order?
  • Where do you ship to?
  • What should I do if I’ve received the incorrect product or missing an itemt?
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Tanrevel Pro How to use & Troubleshooting

  • How do I clean my Tanrevel PRO?
  • My Tanrevel PRO sprays uneaven. What do I do?
  • My Tanrevel PRO only sprays air. What does it mean?
  • How often do I need to clean my Tanrevel PRO?
  • What do I do if I have applied too much color?
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Tanrevel One How to use & Troubleshooting

  • How to clean Tanrevel ONE?
  • How do I know when I need to charge Tanrevel ONE and for how long?
  • Can I apply makeup or other products after using Tanrevel?
  • For how long and how many applications does a refill bottle last?
  • Is it possible to use the PRO refill in the ONE machine?
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Frequently asked questions

  • What is the difference between Luxury dark and Bronzed glow?
  • How do I clean my Tanrevel PRO?
  • My Tanrevel PRO sprays uneaven. What do I do?
  • How do I make a return?
  • What is the difference between Tanrevel PRO & ONE?
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