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  • Where do you ship to?
  • Where is my order and how can I track it?
  • What are your Customer Service opening hours?
  • What happens if I don’t pick up my order at the collection point?
  • What are the delivery times and shipping costs?
  • My package’s tracking information hasn’t been updated for a few days. Why?
  • Do I have to pay tax or customs fees for my package?
  • What should I do if I’ve received the wrong product or if an item is missing?
  • What happens if I entered the wrong address?
  • Is it possible to cancel my order?
  • I placed an order but haven’t received a confirmation. When will I get it?
  • My order was not confirmed on the website – what should I do?
  • What should I do if I’ve received the wrong item or a damaged product?
  • Can I add a discount code after I’ve placed an order?
  • Why didn’t I receive a return label?

Frequently asked questions

  • My Tanrevel® isn’t working properly – what should I do?
  • How do I clean my Tanrevel® Pro?
  • How do I avoid the self-tanner settling into my pores?
  • My Tanrevel® Pro only sprays air – what does that mean?
  • What do I do if I've applied too much self-tanner?
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