- Where do you ship to?
- My package’s tracking information hasn’t been updated for a few days now. Why?
- What is the delivery time & shipping costs?
- What are the opening hours of your customer service?
- Where is my order & how do I track my order?
- What happens if I do not pick up my order at the collection point?
- What happens if I entered the wrong address?
- Do I have to pay any tax or customs fee for my package?
- What should I do if I've received the wrong product or if an item is missing?
- Can I cancel my order?
- I have placed an order but not received any order confirmation. When do I receive it?
- My order did not get confirmed on the website, what do I do?