FAQ

Tanrevel® Self-tan Guide

  • How do I avoid self-tanner settling into my pores?
  • Can I use self-tan when I am pregnant?
  • How long should I wait before showering?
  • Can I apply makeup or other products after using self tan?
  • How do I remove self-tanner?
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Tanrevel® Pro How to use & Troubleshooting

  • My Tanrevel® is no longer functioning properly, what should I do?
  • How do I clean my Tanrevel® Pro?
  • My Tanrevel® Pro only sprays air. What does it mean?
  • How do I know when I need to charge Tanrevel® Pro and for how long?
  • Can I travel with my Tanrevel®?
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Tanrevel® One How to use & Troubleshooting

  • How do I clean my Tanrevel® One?
  • How do I know when I need to charge Tanrevel® One and for how long?
  • What kind of charger is it for the Tanrevel® One?
  • Do I need to prepare my skin before using Tanrevel®?
  • Is it possible to use the pro refill in the one device?
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Payment

  • I have received the invoice from Klarna but not my order?
  • Where is my invoice?
  • Can I combine discount codes?
  • What are the payment options?
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Order & Delivery

  • Where do you ship to?
  • My package’s tracking information hasn’t been updated for a few days now. Why?
  • What is the delivery time & shipping costs?
  • Where is my order & how do I track my order?
  • What are the opening hours of your customer service?
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Exchanges and Notice of Defects

  • How do I make a return?
  • How does a refund work?
  • I just placed an order but regret my purchase. What do I do?
  • What is the cost for returning an item?
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Products & Ingredients

  • Which color will suit me the best?
  • What is the difference between Original & Luxury Dark?
  • What is the difference between Tanrevel® Pro & One?
  • Which refill is compatible with my machine?
  • Does the product stain my clothes?
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Frequently asked questions

  • My Tanrevel® is no longer functioning properly, what should I do?
  • How do I avoid self-tanner settling into my pores?
  • How do I clean my Tanrevel® Pro?
  • My Tanrevel® Pro only sprays air. What does it mean?
  • Can I use self-tan when I am pregnant?
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